Privacy Policy

Last updated: 29 May 2026.

Anne Jane Karen manages this shop and website, including information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (collectively, the "Services"). Anne Jane Karen uses Shopify technology, which enables us to offer the Services. This privacy policy explains how we collect, use and disclose your personal information when you visit, use or make purchases or other transactions through the Services, or otherwise contact us. In the event of any conflict between our terms of use for the Services and this privacy policy, this privacy policy will govern the collection, processing and disclosure of personal information.

Please read this privacy policy carefully. By using and registering with the Services, you confirm that you have read and understand how your personal information is collected, used and disclosed in accordance with this privacy policy.

Personal Information We Collect or Process

When we say "personal information", we mean any information that identifies you or can reasonably be associated with you or another person. Personal information does not include information collected anonymously or information that has been anonymised so you cannot be identified or reasonably associated. We may collect or process the following categories of personal information – including inferences drawn from such information – depending on how you use the Services, where you live and what the applicable laws permit or require:

  • Contact information including your name, address, billing address, delivery address, number and email address.
  • Financial information including credit card, debit card and bank account numbers, payment details, bank account information, business information, payment method, payment confirmation and other payment-related information.
    Account information, including your username, password, security questions, preferences and settings.
  • Transaction information including products you view, add to cart, add to wishlist or purchase, return, exchange or cancel, as well as your past transactions.
  • Communication with us including information you provide when communicating with us, such as submitting a customer service complaint.
  • Device information including information about your device, browser or internet connection, your IP address and other unique identifiers.
  • Usage information including information about how you interact with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from these sources:

  • Directly from you including when you create an account, visit or use the Services, contact us or otherwise provide personal information.
  • Automatically through the Services including information about your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
  • From our service providers including when we use them to enable certain technologies or when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Personal Information

Depending on how you communicate with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, customising and improving the Services. We use your personal information to provide you with Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and products you are interested in, sending notifications about your account, handling purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, organising delivery, facilitating returns and exchanges, enabling feedback, and providing a personalised shopping experience such as product recommendations related to your purchases. This may include using your personal information to customise and improve the Services.
  • Marketing and advertising We use your personal information for marketing and advertising purposes, such as sending commercial, promotional and advertising notifications by email, SMS or post, and displaying online advertising for products or services within the Services or on other websites, including previously purchased products, products added to your cart or other activities within the Services.
  • Security and fraud prevention We use your personal information to verify your account, ensure a secure shopping and payment experience, detect, investigate or respond to potentially fraudulent, illegal, dangerous or harmful activities, protect overall security and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your login details confidential. We recommend not sharing your username, password or other information with others.
  • Communicating with you We use your personal information to provide customer service, respond to your enquiries, deliver Services effectively and maintain business relationships with you.
  • Legal reasons We use your personal information to comply with applicable laws or respond to legal processes, including requests from law enforcement or government agencies, as well as to investigate or participate in civil evidence proceedings, potential or actual legal disputes or other disputes, and to ensure or investigate possible breaches of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legal reasons, in accordance with this privacy policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who provide services on our behalf (e.g. IT management, payment processing, data analytics, customer service, cloud storage, order and delivery management).
  • With trade and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across various shops and websites. Our trade and marketing partners use your data according to their own privacy policies. Depending on your location, you may have the right to l us not to share your data for personalised advertising and marketing based on your online activity across different businesses and websites.
  • If you l us, request or otherwise consent to sharing certain information with third parties, such as to send you products or use social media widgets or login integrations.
  • With our affiliates or generally within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency process, to comply with legal obligations (including responding to legal subpoenas, search warrants or similar requests), to enforce the applicable terms or policies of the Services and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted on the Shopify platform, which collects and processes personal information to enable you to access and use the Services so we can provide and improve them. To provide and improve the Services, the information collected from you is transferred to and shared with Shopify and third parties who may be located in countries other than yours. Additionally, we use certain advanced Shopify features to protect, develop and improve our business, which include information and data derived from your interaction with our shop, other businesses and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected from your interaction with our shop, other businesses and the Shopify platform. In such cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of such data. For more information on how Shopify uses your personal information and your possible rights, see the Shopify Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information through Shopify’s privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or other online services operated by third parties. If you click on links leading to websites not operated or managed by us, we recommend reviewing their privacy and security policies as well as other rules and terms. We do not guarantee and are not responsible for the privacy or security practices of such websites, including the accuracy, completeness or reliability of the information contained there. Information you share in public or semi-public areas – including on third-party social media platforms – may also be viewed by other users of the Services and users of those third-party platforms without restrictions on their use by us or others. Including such a link does not automatically imply endorsement of the content of those platforms or their owners or operators, unless expressly stated in the Services.

Information About Minors

The Services are not intended for minors, and we do not knowingly collect personal information from minors under applicable laws. If you are a parent of a minor who has provided us with personal information, you may contact us using the details below to request deletion. At the time this privacy policy takes effect, we have no knowledge that we "share" or "sell" (as those terms are defined in applicable laws) personal information of persons under 16 years of age.

Security and Retention of Your Data

Please note that no security measure is perfect or error-free, and we cannot guarantee "absolute security". Furthermore, any information you transmit to us may be unprotected during transmission. We recommend not using insecure channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide you with Services, comply with legal obligations, resolve disputes or ensure compliance with other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request where permitted by law.

  • Right of access. You may have the right to request access to your personal information we hold about you.
  • Right to deletion. You may have the right to request deletion of your personal information we hold about you.
  • Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party in certain circumstances and with certain exceptions.
  • Managing communication preferences. We may send you marketing emails, and you can opt out of receiving these at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-marketing emails, such as messages about your account or orders.

If you live in the United Kingdom or the European Economic Area (EEA) Depending on local laws and exceptions, you may exercise these rights without the above limitations:

  • Object to processing and restrict processing. You may have the right to request that we stop or restrict processing your personal information for certain purposes.
  • Withdraw consent. If processing your personal information is based on your consent, you have the right to withdraw that consent. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

You may exercise any of these rights at the contact points provided in the Services or contact us using the details below. For more information on how Shopify uses your personal information and your possible rights – including data processed by Shopify – see https://privacy.shopify.com/en.

We do not discriminate against you for exercising any of these rights. Before processing your requests, we may need to verify your identity as permitted or required by law. You may appoint an authorised representative to make requests on your behalf. Before accepting a representative’s request, we require proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within a reasonable timeframe as required by applicable laws.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to complain about our decision by contacting us or lodging a complaint with your local data protection authority. For the EEA, here is a list of data protection authorities.

International Transfers

Please note that we may transfer, store and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we use approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCC) or an equivalent agreement approved by the relevant UK authority, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for business, legal or regulatory reasons. We will post the updated version of this privacy policy on this website, update the "Last updated" date and announce changes as required by applicable laws.

Contact

If you have questions about our privacy policy or this privacy policy, or wish to exercise any of your rights, please contact us by email at info@annejanekaren.com. Under applicable privacy laws, we are the controller of your personal information.